House rules

Treatments are always by appointment. You can help us prevent treatments from running late by being present 5 to 10 minutes before your appointment. Unfortunately, due to emergencies in particular, we cannot always guarantee that you will be helped on time. (This delay cannot be recovered from the practice in any way.) We will send you a reminder by email 1 day before the appointment. For treatments that take longer, we will also call as a reminder. This is a service to you and can only be done if we also have your correct email address and telephone number. If you have not received an email, you are still responsible for keeping the appointment.

You can cancel an appointment up to 24 hours in advance (on working days) by phone, email or at the counter. If you cancel later, we can charge you the costs. These depend on the treatment that was scheduled. We reserve the right to deregister patients who regularly do not keep their appointments. Of course, we will communicate this clearly to you.

It is important for the treatments to know if you have health problems and if you are taking medication. So please indicate this yourself. At the check-up appointment we will go through a medical questionnaire with you where this will also be discussed.

Because we like to work in a clean mouth, we ask you to brush your teeth before an appointment: at home or in our brushing corner.

To prevent inconvenience, we request that you put your phone on silent and do not make calls in the waiting room or the treatment room. Pets are not allowed in the waiting room.

Aggressive behavior, verbal or otherwise, will not be tolerated and will result in immediate expulsion.

As soon as you register as a patient in our practice, we will ask you for a number of personal details that will be used to provide you with good service and help you properly.

Make sure you inform us of any changes to your personal information, such as your address, telephone number or your health insurance. This can be done at the counter or by email. You are responsible for keeping your information up-to-date.

We value your privacy and treat your data confidentially. Your right to privacy consists of a duty of confidentiality and the right to treatment outside the observation of third parties. The duty of confidentiality can only be broken with your permission, in the event of a legal obligation or in the event of a conflict of obligations.

For extensive treatments, you will receive an estimate from us. The estimate may differ from the actual costs because we are also dependent on your health insurer. For the execution of the agreements made, an agreement by means of a signature from you is required. The declaration of agreement is only binding if you have actually had the treatment.

We use the Infomedics service for our invoicing. Further information about the payment conditions and contact details can be obtained from the receptionist or on the Infomedics website: www.infomedics.nl. If you do not wish to receive invoices via Infomedics, you must pay the invoice in cash after the treatment.

If you are not completely satisfied with the treatment, please contact us. In general, there is no guarantee for dental treatments, but we are ready to review the situation with you and find a solution.